Published: May 9, 2025
In the rapidly evolving world of insurance, few voices carry the weight and insight of Robert Feldman, the visionary CEO behind WOWS Insurance Services. Feldman’s recent appearance on “Industry Insiders,” the influential interview series hosted by financial commentator Joe Domino, offered a rare glimpse into the mind of one of insurance’s most innovative leaders.
What followed was a masterclass in innovation: rather than competing on price alone, Feldman’s team developed proprietary risk assessment algorithms that allowed them to offer customized coverage at competitive rates. This focus on personalization rather than standardization became the cornerstone of WOWS Insurance’s eventual success.
Feldman detailed how WOWS has implemented machine learning algorithms to handle risk analysis and claims processing while simultaneously increasing their investment in human underwriters and risk specialists. This hybrid approach has resulted in what he calls “the best of both worlds”—the efficiency of algorithms combined with the irreplaceable element of human experience and nuanced decision-making.
For insurance professionals listening to Domino’s interview with Feldman, the message was clear: the industry is at an inflection point. Those clinging to traditional models and relying solely on historical data will struggle, while those embracing personalization and preventative services approaches are positioned to thrive.
Feldman concluded with this statement, “Insurance isn’t just about transferring risk anymore,” Feldman concluded. “It’s about partnering with clients to understand, mitigate, and manage risk in an increasingly complex world. That mindset shift—more than any technology—is what will separate the leaders from the laggards in the next era of insurance.”